SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I personally didn't think I had that many blackheads but I was sorely mistaken. Before using it, I made sure I scrubbed and cleaned my face really well. What came out of my pores shocked me. I didn't think I had blackheads on my cheeks but apparently I do. My nose I could clearly see them and some masks don't remove them. I was even able to get the crease of my nose. Same could be said for my chin as well. This scrubber really does get in there and gets everything out.
I was skeptical at first, but my pores are always so clogged so I was willing to give this a try. I gave it a dry run, using it without steaming my face to loosen the gunk in my pores and it still was able to pull out stuff. I'm impressed! It charges quickly (glad I don’t have to worry about batteries), it's a sleek design and is very easy to use.
This small but powerful gadget is a must-have in everyone's skin love routine. I've been an esthetician for over 20 years and finally, I can extract blackheads without feeling like I'm hurting my clients. Just get it y'all. Parents with teenagers that have acneic breakouts...get this. Honestly, get it.
Works really well. My skin feels so soft after each use and after a week I noticed my pores were smaller.
Just used for the first time, just on a few areas of my face. Don't know what kind of liquid besides water to use, I steamed for only a couple minutes, which probably wasn't long enough to open pores properly. My chin came out good but cheeks, not so much.
This is just amazing, it really cleans your face like nothing I have ever tried. I just love it!
It does get rid of superficial blackheads and all over “junk”, but I wouldn’t recommend trying with the deeper blackheads; you will only hurt yourself.
Never thought I had that much... stuff on the side of my nose until I used this. Gross but satisfying!
Great tool! My skin looks amazing after using it!