SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like this product. I'm amazed I found an 'as seen on tv product' that doesn't fail. I've tried an 'egg' type product in the past but that didnt leave the polished finish this product does. It's efficency is comprable to a pumice stone minus the elbow grease and time a pumice stone requires. It is noisy, but I don't mind because it does what I need it to do. It comes with a few replacement heads but I have yet to try to order more. So far I like it. I use it after I shower when my feet are softest. I use a sloughing cream afterwards for more smothness. I saw a difference after my first use, but it is a tool for routine use. If you have really bad feet, this may not be strong ebough. I work in the desert and wear boots all day. It works for me!
Great product if you have a problem with cracked feet this product is a must !!! You can start noticing the difference with just a couple of uses. Just remember to be patient especially if you have a really cracked feet. I like to do 10 min sessions on each feet everyday just don't overdo it because it can be painful ! You'll love the results!
I suffer with really dry skin on my feet and I've tried for many years to find a product that truly works. Be it creams, lotions, scrapers, oils, etc. I was visiting my family and my granddaughter had this electric callus remover. I tried it and immediately realized the difference it made. The first thing I did when I got home a few days later was to order one!
This is a good quality product with nice packaging. It holds charge for a long time. I used this callus remover on my feet one time and it is amazing what this did to my dry rough skin. I will toss out all the manual foot files! I would highly recommend this foot scrubber if you have calloused heels like I have. You will be amazed.
I have ordered these before and find them to be the best for very hard foot calluses...they do not need to be plugged in, and so I can use it outside when the weather is decent here. I have tried the electric model and found it was hard to hold and limited my area of use. So glad I could find this type of sander again!
I just used it for the first time and I absolutely LOVE it.... easy to use and feet after 5 minutes feel amazing! I recommend! Really needed a pedicure but with COVID 19, have to do myself! So glad I found this product!
Honestly, everybody loves it in my family when they see me using it and now everyone wants to buy one for themselves because they've seen that it's worked for me! Highly recommended. This thing won't break on you. Eventually you may need to get new replacement things for it so it keeps doing the job right haha. It lasts a lot :D
I was a little nervous ordering this product due to the wide range of reviews it got. My fears were unfounded. It is priced appropriately. It works exactly as described. It helped me get rid of horrible dry cracked heels within minutes. I would absolutely purchase this again. The only reason I didn't give it 5 stars is because it is so noisy. It's a small price to pay for the convenience of fixing dry cracked skin on my feet so quickly and completely.
After a winter in Michigan, my heels looked like I was related to a reptile. This did the job! Recommend you use lightly over the course of several days so your feet aren't tender.
So far very good it cleans the feet and dead skin nicely. I have been using it for more than 2 months and I love it I have not changed the roller yet it works fine so far. I think it will last for another month it gives very smooth finish when I am done with it.
This product is amazing. So easy to use, works amazingly. I've had many products that are supposed remove callouses, and this one puts all others to shame. You can literally see the dead skin coming off in large amounts (something I've never had before.) It made my feet smooth all day, which is a first for me as it usually takes putting lotion on all day long to keep them smooth. This is money well spent, and I recommend it for anyone with really bad feet.
Great product for the price. Really works and removes dead skin. No more cracked feet. Even got a second one for a friend.
You have to hold it lightly, don't press it down on your feet. The whole thing will get away from you. :) Otherwise, I like it so far. It does the job of what it's supposed to do. But you have to use it a while. Maybe i was just too far gone and that's why it took a long time. Smith helps!
I love how my feet feel.... does a great job..... i had another one that was gosling...my sister tried mines and she also fell in love with it.. so i got it for her.. now she is a happy camper.. her feet too!
Holds charge for a LONG TIME!! I use it EVERYDAY in the shower and charge it 1 time a week! AWESOME PRODUCT!!
I bought this for my husband he always has really dry feet and will not go have them taken care of and he had a different one that was battery operated and it was going through so many batteries so that's why we love this it is rechargeable and so easy to clean and it keeps my floors from being covered in dust from his feet so it's like an all-in-one package and it keeps his feet soft and more pain free
does not have the grinding power that i thought it would nor does it have the vacuum power that they leed you to believe, but if used long enough , it willeventually grind down the problem. so overall a decent product
I am not giving this the highest rating because it is very powerful for such a little thing. It has a lot of vibration and I have to hold on tightly to keep control of it. I does what it is advertised to do, but you could hurt yourself quite easily if you don't keep it moving. It's also hard for me to get the angle of my foot just right to use it all over. You have to be quite limber to get all the angles you have to. I would be skeptical of having another person use it on me. I think there are better callous removers than this one.
Using it dry, it works very well. its powerful. I worked on one foot a day for a week and I have not had to change the roller. Easy to use and no razor blades or sharp implements. It removes dry skin faster, isn't painful, and leaves my feet nice and smooth.
I had low expectations of this but so far it’s been amazing! I was shocked how well worked in just one use! After two uses the hard callouses on the sides of my toes were fine and buttery soft skin was in its place. I totally recommend this product!
This thing is amazing! I had no idea something like this existed!!! I use it once a week and so does my husband and it has made such a difference! My feet are smooth and existing calluses that have been there for ever are slowly going away too. It’s strong so be carful and start out slow.
I bought this for my wife as she has problems of dry and cracked skin on her heels. She said that the product made her skin smooth and she is very happy! It is esy to use either dry or in the shower. It is a great tool because it is comfrotable to use and it really does the job. SHe is very glad. We recommend this product!
It does a decent job on like callouses or semi-rough feet. However, it is simply not powerful enough for the tough callouses. It can make your skin very smooth, but you need to prepare the tough callouses with a pumice stone or cut them off before using this. Easy to clean and use. The battery charging is adequate.
All I can say is wow!! My husband used this on his rough feet. They are super callused from his work boots and now they are so smooth!!! He loves it and I'm so glad I don't have to feel those rough feet anymore!!
The order fully corresponds to the description. Good packing and fast delivery. Good quality products. I recommend this seller. Thank you very much!!!