SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product works!! Used as described, my feet remained smooth for almost 2 months without any scrubbing! Highly recommended!
I love this vacuum callus remover, it's like you've been to the nail and foot salon. You plug it in the usb port and you can use it then, or you can charge it and it doesn't take long at all.
Loved this and it worked great, but stopped working for no reason after only a few times. I was disappointed because I had finally found one I really liked. My husband even liked it too! Three stars because if it didn't break I would have continued buying more.
I like that it had two speeds and it was very easy to work. The one thing I don't like is that it doesn't stay charged for very long.
It does a good job! Great foot file. Product is as described at a fair price. My feet get really calloused on my heels. This takes care of the problem promptly. I am very pleased with this foot callus remover!
Just used and it works brilliantly. Great product.
Received in a good condition. Works well.
Very fast and everything is ok
Excellent product and very fast shipping, I will buy more to give away
This product is OK and does what we wanted it to which was to hold a 3rd gen dot on a computer desk. The level of tilt you can get is less the we would have liked (if flat parallel to the table is 0° and facing you perpendicular to the table is 90°, max you can get is somewhere between 30° and 40°). Would have liked a wider range up to maybe 75°). It’s easy to adjust and doesn’t move about too much due to the rubber feet on the bracket, however it is quite light so can move when trying to adjust it. All in all it’s a decent enough product, albeit a little lighter than expected.