SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
First off, the sound quality is very clear. I'm hearing details that I wasn't getting in my previous headphones, especially in the mid to low frequencies. My previous headphones already have great quality audio so I was surprised by how noticeable of an upgrade these were. They managed to get a LOT of bass out of these without it effecting the mid at all. Also, if you turned up the bass with the headphones app, the song would start to distort because the entire headphone would shake. Now the bass is much more solid and controllable while still sounding big. I listen to mostly EDM so the amount of bass is perfect.
I use these at work, doing residential construction. I love them. They connect immediately to my phone, and find homeowners chasing me around their house because i can't hear them. Again, they work Great. For the money, they are more than i expected. I have used them about a month, almost everyday, and no problems.
This has nice sound to it. I have tested other headphones extensively--Sony XM3, Bose Q35, Soundlink, and I also own Beats solo3. This is just perfect headphone for me. The bass isn't muddy and the sound is deep and can get pretty loud. I like that I can fold them and put in my backpack. Overall I love it.
• The sound is very smooth, clear • The charging on these headphones are really quick. I did a 15-minute charge and that gave me an extra 2 hours of battery life. • Comfort is spot on. I was never an ear cover headphone type of guy because my ears start to get hot. The comfort that it provides me makes this a minimal issue at most. • Bluetooth is fast and I’m happy to also note that that having the Bluetooth feature on all the time doesn’t drain the battery. I know some headphones and phones have this issue. But not this one.
Just got them today and am already considering buying another pair so I have an office pair and a house pair. I didn't find any cons so I highly reccomend these headphones. I had several different headphones before ant these are my favorite. I think I will buy different colors. Now I have black and I want to buy red. The colors are si bright and deep. I love my purchase.
These are one of the best sets I've owned.
Love these wireless headsets ! Works well with my iphone and android device .
Headphones are great!
I use these in the office. Sound quality is excellent and noise cancelling very good too.
The sound is not quite as good as you might get in headphones that cost many times more. However, for the price, the sound is terrific, and better than most headphones that are more expensive. Battery life is good too. I can listen to music right through a 16-hour work day, at the highest volume. I rated noise cancellation relative to what I've experienced with other headphones. I really keeps down the hum of the computers and other devices and fans in my workspace. However, as with other noise-cancellation options, don't expect it to have a tremendous dampening effect on the sound of a child screaming near you. They're comfortable.
There are many Bluetooth devices out there and I am sure you have had at least one pair. These are very nice
My last set of Bluetooth noise cancelling headphones were stolen during the Easter holidays. These we were bought to replace them. My last pair seems to have increased in price recently so I decided to try this instead. I reckon that the Noise Cancelling technology on these budget headphones should be of similair quality. They fold to half its size. They sit over and cover the whole of my medium sized ears. I ran them in for 24 hour by playing some music on a loop. The sound is clear and quite bass heavy. NC makes things clearer and sharper. There is a very slight hiss. The NC is pretty good in blocking out constant sounds. They are certainly as good if not better than my last pair. I think the NC technology is tricking down from more expensive versions. Battery life seems good and I've charged it twice over the last week and it's still at 40% and that's with an hours use everyday and the period of burn in. I'll update in a few months on the battery life. All in all another enjoyable affordable headphone!
They're comfortable. I can wear these all day with no discomfort.
it is a good product! Good sound quality and Bluetooth works great!
Nice sounds from a budget headphone. Low range frequency does not bleed much into the midrange, less muddiness right out of the box even compared to the higher end phones. I was looking for something with a decent sound that I didn't need to download a phone app to tweak to my specifications. The default sound was just right for my tastes. The ANC or noise cancelling is just OK, nothing close to the phones in the 300-400 dollar range. But again, these are probably right on par with all the other budget headphones. The biggest negative for me was the discomfort I had on my ears. I could only wear them for 10-15 minutes before they became uncomfortable. I have large ears so this might not be a factor for you, just personally it was for me. I really liked the sound from these but wound up returning them because they just were not comfortable on my ears.
These headphones are exactly what I needed for work. I work 14 hour shifts typically so the amazing battery life is perfect for me. The noise cancellation isn’t the best but it works I guess. The sound quality is quite good, I only notice a little bit of loss from the headphones in the area of balance, it seems like the treble can overpower the bass when the ANC is off but with ANC on the bass becomes much better so if you don’t mind keeping ANC on all the time then you won’t notice any issues with sound quality. The only complaint I have with the headphones is that the build in mic used for noise cancellation doesn’t work when you use the 3.5mm cord to connect to a computer or anything like that, so you won’t get good noise cancellation when you use the cord and you also won’t be able to use the headphones to talk to people if you are doing any video calls or voice calls through your computer. Other than the very minor things about this headset like the loss of bass with ANC off and the mic not working with hardwire connection, these are great headphones and are well worth the price. I will also add that these headphones are extremely comfy to keep on for long durations of time, they fit perfectly over my ears and have a very good grip while not so strong that it would become uncomfortable.
I'm 6'3, 220 lbs -- I have a big head and these are awful for that. If you're my size, stay away from these. Otherwise, they work great. They started off feeling a little bit tight, but not bad enough I was going to return them. After a month the plastic started buckling a bit. After two months, the small bit of plastic that held the ear to the headband snapped out.
My stepson travels a lot for business and said these were great on longer flights. the sound is good and noise canceling works.. but I have not tried on an airplane. I do not have anything to compare to by at about 25% the price of Sony or Bose... is OK. They are comfortable but seem a bit tight and also warm. So 4 stars. Not perfect but I would buy again.
Worth the $$
It is made out of flexible material and it is good quality.
Sound quality and the physical build is decent. Noise cancelling is not up to expectations, can still hear noise from cars and busses. One side of the back of ear cup is loose. Can hear plastics knocking sound whenever you are in a moving vehicle. Also experiencing some sound quality disturbance/loss whenever in a moving vehicle.
They're about what I expected for the price. The audio quality is a bit muddy with overemphasized lows. The build feels cheap and it looks it, too. I bought these as a gift, so I only tested them briefly and am not too sure of the reliability or battery life. The noise cancellation is decent enough. Wearing them isn't exactly comfortable, but not the worst either. Overall they're just on the balance of "meh" and "good enough".
Excellent quality and packaging . Shiny colors make it look slick . Lightweight also .
Perfect bluetooth headphones! I use them when I exercise in the gym and run! Perfect fit and perfect price!
I purchased these headphones as a replacement for my Logitech H 800 headset, I wear my headset all day long for phone calls and voice recognition. The noise cancellation definitely helps when making phone calls with background ambient noise. The only downside is when listening to music the sound quality is mediocre and lacks bass. If you're looking for a decent quality headset at a great price that's comfortable and great for making phone calls than this is a good solution. If you're looking for something to give you high quality sound when listening to music these are probably not the headphones for you.