SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is an inexpensive but very impressive headphones
good headphones for the price. Would reccomend for casual gamers who don't want to spend a bunch.
This headset provides sufficient noise cancellation for its price. More specifically, when the ANC is turned on, a lot of noises from the low end gets filtered out but not so much for the top end. This means that it can filter out noises such as cars, airplanes, constructions, but not so much when there are a lot of people talking. The ANC option can either be used in Bluetooth mode or aux mode. One thing to note is that the audio is a lot clearer and louder with ANC turned on. The sound quality is good. Good mids and highs but does lack bass. Great for listening to voices since it is super clear. Note that the sound quality when using Bluetooth is different than when using the aux input. The volume is loud enough but does not get as loud as when using via aux. However, the flexibility of being able to use either Bluetooth or aux is quite nice.
Thanks for the gift, very nice! I recommend!
Very interesting packaging. Happy with purchase. Will surely buy more again.
Fast shipping. Well packed, a box does not hesitated.
All just gorgeous! five stars! I advise this store !!!
Very nice! Excellent and reliable store! Fast shipping!
arrived in excellent condition as per request. many thanks.
High quality product, corresponds to the picture. delivery fast.
Great product, came quickly, very carefully packed. infinitely pleased! Thank you store
5 ++++++ store ... thank you so much ... the quality is super .. .. .recommend you
Good headphones although they're a little bulky. Noise is not completely stopped. It comes in a nice case that makes it easy to carry in your carry on.
Pros: Sound great, sturdy, great battery, fast pairing, ANC is decent for the cost, comfortable fit (short term) Cons: very tight on head (I'm an average human), ears get very warm after about 30 min, not comfortable to wear on your neck when not in use. Overall, I got these as a compromise so I can bring them to work and my wife can watch netflix while I'm on the computer. In these scenarios, this set serves but others may be better. I got what I paid for so I won't complain too much.
Great battery life. Sometimes linking to another bluetooth device takes a few tries. Sometimes the sounds skips so had to unlink and link back to my phone or laptop.