SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is really a very good wireless mouse! I’ve already had one just like that and worked great. The only reason it stopped working was because it was dropped on the floor and also attacked by one of our dogs. The mouse is well suited for anyone with small hands. It is light with a very light click response mode. The wheel is very good. Also, the setup is very easy. You do not need to download any software in order for it to work. I would highly recommend this product.
This is a medium sized mouse. I have small hands but find it very comfortable to hold. When you plug the USB into a slot on your computer and insert a battery into the mouse, you're good to go. No setup required. The computer will find the drivers and connect the mouse to the USB link in the computer. You don't have to spend a lot of money to get a quality product!
Great mouse. I did not rate the battery life because I have only had it for a month or so. But it is comfy, it plugs and plays and works flawlessly. It has good action and a great click on the buttons. The on/off switch is SUPER easy to access as well, but impossible to accidentally trigger. I like the whole thing.
The only thing I would like an answer to is how do I know what DPI I am on? I checked through the software and there is nothing to indicate this. Otherwise I am very pleased with the mouse.
The two buttons on the left-hand side are easily bumped with the thumb. I have lost a lot of time today to those buttons, because you can't turn them off, and the buttons are so easily triggered.
Mouse worked flawlessly right up to the point where my dog decided it to be a chew toy. Even after K-9 attempted murder; the mouse still functioned despite fang marks and all.
I have one of these for my work laptop. Great build quality and surprisingly comfortable for a small mouse. The On-Off switch does wonders for battery life.
I have switched all my and the family's computers to this wireless mouse. It just works flawlessly and cordless is great. Comfortable to use.
I needed a nice small mouse for my laptop and this one is great. I have arthritis and it is very comfortable and fits my hand perfectly!
This little compact mouse is durable, simple, and lasts forever. Easy to install, two batteries last forever. Buy it.
Just got it yesterday, works fine so far, but the scroll wheel makes a loud screeching sound when scrolling down…
I gave it four stars, because of the loudness of each click. Except that it works great! Nice price.
I got this for my gaming laptop. Literally plug and play. It's perfect for on-the-go laptoping.
Great mouse, perfect size for my 7 year old. Hooked up to her Chromebook within seconds.
This mouse feels lighter than my old one. It performs well. The price is good!
Very good mouse, easy to use, exactly as it was described.
Fits nicely in your hand if you have smaller hands.
I highly recommend it.
Not very comfortable