SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So fun! Bought this for my kids to use on New Years Eve. It lights up, great sound quality, easily connects to Bluetooth. They had HOURS of fun! This would make a great unique gift too!
When I received the mic, it was missing the manual. Of course, I was able to finally locate the power button and connect to my phone rather easily. Once connected, I was quite pleased with the sound quality. But manual would be a nice touch.
Great little product. Can use to sing or use as a speaker for your music. Though it’s too loud when you turn it on and maybe I just don’t know how to control the volume and it’s in settings.
I bought several microphones for my daughter who likes singing, but their sound quality is very poor. This is a very good price, so I bought this again and tried it, which is really great! The sound quality is great, super cute, and it looks durable. My daughter sings all day, highly recommended!
This karoke mic gets played with daily! Lots of singing and lots of voice manipulation. We've even had to " put it to bed" to give us parents a res from the enthusiast users!
I was not impressed with this. Unfortunately, it doesn't get very loud.
My kids love playing with this microphone and changing their voices. Seems to be good quality and holds the charge for a long time!
Got this microphone for a 7 year old girl and she really likes it. It has adjustable microphone volume and speaker volume, so you can set it to which you think you sound best on.
Was replaced for the first one I ordered. Works great. Was unable to return the other one so I ended up with one that doesn't work. Grandkids will love it for Christmas though.
Bought as a gift for our niece, she is the family singer also a little bossy so this mic is perfect. The whole family loves it and all the other kids want one now.
Great for karaoke! Due to being quarantined, this makes for great indoor family fun! Connects very easily to Bluetooth with great sound quality! Just wish it has more settings to play with.
arrived without defects. Thanks for secure packaging. I give you a 5 stars.
Very very fast shipping!))
It's a cool microphone but it came with no disinfection sticker. Disinfect it myself before using.
Fun to use for all ages! I connected in a couple of seconds to the phone. It tells you itself when the pairing is done. Took one star off for notifications, the voiced notifications are a bit childish.
Nice battery life and easy to use. However, my two kids were able to break it in a few days, so it's not that durable.