SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've had these for a month now and I do recommend them. I have a neighbor who smokes cigarettes and the smell is making its way through the vents and the walls. I had to stick these in the vents because room spray isn't enough. Given that there is AC blowing directly into these all day, obviously the scent doesn't last long so I have to keep putting oils on them everyday BUT if you were to use these in your car they'd be great! I think they'd be a cool stocking stuffer or a good gift for someone who just bought a new car.
Not only do I love the ability to make my own essential oil air freshener, but it could not look better! The metal pieces seem to be top quality with a magnetic clasp for ease of opening and secure closing. The plastic clip secures well to the air vent and also in our camper. The variety of colored felt pad means you can match your decor or have a surprise pop of color. The smell seems to last over a week before you have to refresh the oils. Imagine the summer will require a quicker refresh.
I have one in my car on my vent and one in my office at work. The one in the car works great, however if you have the vent blowing, it does dry the oil up fairly quickly. If you close the vent, you still get the smell and for a longer time. The one in my office is very subtle since I don't have air blowing through it. It lasts longer than on the car vent and I still smell it as I come in the office or the door closes and moves the air around. I love them!
My car isn't even that elegant, but these are pretty and earthy at the same time. They are a little smaller than I expected, but I have enjoyed them already! I use some almond oil as a carrier oil so that the essential oil scent does not dry out (I live in a very dry climate), and that has helped keep the nice aroma lasting so far!
The smell isn’t that strong and doesn’t last long either, but that's just for me. Looks stylish though
I bought it to use in my car and so far it still smells nice and it’s been a couple weeks. perfect size to clip to the car vent without obstructing air flow. and the clip prongs are long enough so it actually can clip on to the vent louvres.
This aroma car freshener is awesome. My wife and I love it. Not only does it work awesome but it looks really good in our car. The only thing is you have to buy your own scented oils. I highly recommend this!
Love this diffuser. I loved it so much I bought another diffuser for a friend. It's small so it doesn't take up all the vent room like a popular candle and lotion store I've shopped at. I love the wooden design also.
REALLY great product for people that try not to use any chemicals/scent/fragrance since you know exactly what you are putting into it and breathing in.