SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My son loves Kicko and Super Speedo, an Indian animated series he found on Netflix. Well good frikkin luck finding Kicko Speedo toys and the special watch the boy wears for your 3 year old. Enter this bad boy. It's not exactly the watch, but it got the job done. He loves it.
Bought this cool car watch for my son's 4th birthday! He loves it! It is a bit big for his little wrists, but he just pushes it up on his arm to lock it on haha. Great purchase. Quality watch. Everything worked. Thanks!
This watch is exactly as advertised. It’s a sporty looking race car shaped watch, the color is very bright and vivid. I actually bought this as present for my youngest nephew, who is turning six, and I think he’ll love it! 🙂
My son loves this watch. I can't speak much to the functionality because I don’t wear it, but my young son who loves cars hasn’t taken it off in over a month. I can say it is water resistant!
Cute design for boys and the design really looks like a car. I only wish it was a little smaller, it’s quite big for toddlers but it works nicely
I bought these for my nephew (7 yrs old) as the beginning of school present - the smile on his face after opening the gift box told me that he liked it.
My son collects watches and loves cars. This watch is perfect for him. Definitely recommend this product, between value and quality.
My son was so excited to receive this watch! It looks and feels nice, I would totally recommend it for children!!
Came exactly how described. My 7 yr old won’t take it off. He swims and sleeps with it on. Works great
The watch is great! He takes a bath with it every single day. And still work. Thanks
Bought this for my 7yr old grandson to treat him and he loves it!!!!!
Very cute! My 3 year old grandson loved it, has not taken it off!
My son wasn’t impressed but I think it’s cool haha.